This Privacy Policy explains how Heyuu ("we", "us", or "our") collects, uses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What personal information we collect
We may collect the following types of personal information:
General Information
- Your name (including preferred names for naming services)
- Email address and phone number
- Shipping and billing addresses
- Purchase history and service records
Service-Specific Information
- BaZi Analysis: Date, time, and place of birth for destiny calculations
- Feng Shui: Property addresses, floor plans, photos of spaces
- Naming Services: Family names, cultural preferences, existing names
- Date Selection: Event details, preferred timeframes, location information
- Divination: Questions, concerns, and context for readings
- Rituals: Specific intentions, family information, cultural background
Additional Information
- Any other information you voluntarily provide during consultations
- Communication records and consultation notes
- Photos or documents you share for service purposes
2. How we collect information
We collect your information through various methods:
- Direct collection: When you contact us via forms, email, or phone
- Service bookings: During consultation scheduling and service requests
- Consultations: Information provided during BaZi, Feng Shui, divination, or other sessions
- Purchases: When buying products or paying for services
- Website usage: Via cookies, analytics, and user interactions
- Documentation: Photos, floor plans, or documents you share for service purposes
- Follow-up communications: Ongoing correspondence and service updates
3. Why we collect your information
We collect and use your information for the following purposes:
- Service delivery: Perform BaZi analysis, Feng Shui consultations, divination, naming, date selection, and ritual services
- Personalization: Tailor recommendations and advice to your specific needs and circumstances
- Communication: Contact you about appointments, follow-ups, and service-related matters
- Payment processing: Handle transactions and billing for services and products
- Record keeping: Maintain consultation notes and service history for continuity of care
- Service improvement: Enhance our offerings and develop new services
- Legal compliance: Meet our obligations under Australian law
4. How we store and protect your data
We take the security of your personal information seriously, especially given the sensitive nature of metaphysical consultations:
- Secure storage: Data is stored using industry-standard encryption and security measures
- Access controls: Only authorized personnel have access to your information
- Confidentiality: All consultation details are treated with strict confidentiality
- Data retention: We retain information only as long as necessary for service delivery and legal requirements
- Physical security: Paper records and devices are secured in locked facilities
5. Payments and Card Information
We use Stripe to process all online payments. Stripe handles your payment information securely. We do not store or have access to your credit card details.
6. When we share your information
We do not share your personal information with third parties except:
- As required by law
- With service providers who help operate our business (e.g., Stripe), under strict confidentiality
7. Access, correction and deletion
You can request access to your personal information or ask for corrections or deletions by contacting us at:
8. Sensitive Information and Confidentiality
Special Protection for Metaphysical Information:
We understand that information shared during traditional Chinese metaphysical consultations is deeply personal and sensitive.
We provide additional protections for:
- Birth information: Dates, times, and places used for BaZi analysis are treated with utmost confidentiality
- Personal concerns: Questions and issues discussed during divination sessions
- Family information: Details shared for naming services or ritual work
- Property details: Addresses and layouts used for Feng Shui consultations
- Spiritual practices: Information about your beliefs, traditions, and spiritual needs
This information is never shared with third parties and is used solely for providing your requested services.
9. Cookies and website analytics
Our website may use cookies and similar tools to enhance user experience and track website usage. You can disable cookies via your browser settings.
10. Policy updates
We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised date.
11. Contact us
If you have any questions or concerns, please contact:
