These Terms of Service ("Terms") govern your use of Heyuu's website, products, and services. By accessing or purchasing from Heyuu, you agree to these Terms and to comply with applicable Australian laws.
1. Overview
Heyuu is an Australian business specializing in traditional Chinese metaphysical arts and consulting services. These terms apply to all interactions with our business, including website usage, service bookings, and product purchases.
By using our services, you acknowledge that you are at least 18 years old or have parental consent, and that you have the legal capacity to enter into these terms.
2. Our Services
We offer a comprehensive range of traditional Chinese metaphysical services:
- Feng Shui consulting - Residential, commercial, and land assessment (in-person and online)
- BaZi (Four Pillars of Destiny) - Personal destiny analysis and life guidance
- Divination services - I-Ching consultations and spiritual guidance
- Naming services - Chinese name selection for individuals and businesses
- Date selection (Ze Ri) - Auspicious timing for important events
- Ritual services - Traditional ceremonies and spiritual practices
- Related products - Crystals, talismans, décor items, and spiritual tools
- Educational content - Guidance on traditional Chinese metaphysical principles
All services and products are provided with care and in accordance with traditional Chinese metaphysical expertise and time-honored practices.
3. Booking and Payment
- All bookings must be made through our official website or authorized communication channels
- Payment is required in advance via Stripe (secure payment gateway)
- Prices are listed in AUD and may be updated without prior notice
- Payment confirmation will be sent via email upon successful transaction
- We reserve the right to cancel bookings and issue full refunds if necessary
4. Refunds and Returns
Complete Return Policy:
For our full return and refund policy, including detailed procedures and timeframes, please visit our Return Policy page.
📋 Quick Link: View Full Return Policy →
For Services (Consultations, BaZi, Divination, etc.) - Summary
- We do not offer refunds for completed services
- Rescheduling available with 24+ hours notice
- Cancellations: 48+ hours (full refund), 24-48 hours (50% refund), <24 hours (no refund)
- No-shows forfeit full payment
For Goods (Metaphysical Products) - Summary
- Limited returns for damaged, defective, or incorrectly sent items only
- No returns for change of mind or energy/spiritual concerns
- 7-day return window from receipt of item
- Australian Consumer Law rights apply for faulty goods
5. Shipping and Delivery
- We ship Australia-wide and internationally where possible
- Shipping costs are calculated at checkout and vary by location and item size
- We are not responsible for delays caused by postal services, customs, or force majeure events
- You are responsible for providing accurate shipping information
- Risk of loss transfers to you upon delivery to the shipping address
- International customers are responsible for any customs duties or taxes
6. Use of Products and Services
Important Disclaimer:
Our services and products are based on traditional Chinese metaphysical arts (including Feng Shui, BaZi, divination, and other ancient practices) and are intended for personal, spiritual, or cultural development purposes only.
- Our services do not replace medical, legal, financial, or professional advice
- Use of our products and services is at your own discretion and risk
- Results may vary and are not guaranteed
- You must be 18+ or have parental consent to use our services
- Products should be used as intended and kept away from children if applicable
7. Privacy and Data Protection
We take your privacy seriously. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information in accordance with Australian privacy laws.
8. Intellectual Property
All content on this website, including but not limited to:
- Text, images, logos, and graphics
- Website design and layout
- Traditional Chinese metaphysical methodologies and materials
- Educational content and guides
This content is the intellectual property of Heyuu and is protected by Australian and international copyright laws. Unauthorized use, reproduction, or distribution is prohibited without written permission.
9. Limitation of Liability
To the maximum extent permitted by Australian law:
- Heyuu shall not be liable for any indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid for the specific service or product
- We do not guarantee specific outcomes from traditional Chinese metaphysical practices
- You acknowledge that these are traditional practices and results may vary based on individual circumstances
10. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
11. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the new Terms.
12. Contact Us
If you have any questions about these Terms or need support, please contact:
